Related topics: Arlin Espaillat, Grupo Sarma, Holiday Inn Santo Domingo, Juan Guerrero
July 25, 2024
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He Holiday Inn Santo Domingocommitted to excellence in service and guest satisfaction, has held an enriching talk entitled: “Memorable Service” for its employees. This initiative is part of the Hotel’s ongoing efforts to train its staff and strengthen its ability to offer exceptional experiences to its customers.
The talk was facilitated by Arlin Espaillatmarketing coordinator of Sarma Groupwho contributed his experience and knowledge in the field of customer service. During the session, crucial topics for the development of the attendees were addressed, such as the adoption of habits and customs to offer a memorable service, the identification of basic techniques for conflict resolution and the implementation of practices aimed at “going the extra mile” to exceed customer expectations.
Around twenty employees of the Hotel property participated in the two training sessions held last Friday, July 19. At the end of each talk, the participants expressed great enthusiasm for applying the knowledge acquired in their respective areas of work.
“Continuous training is essential to maintain high quality standards in the service we offer. We are convinced that investing in the development of our employees not only improves their performance, but also enriches the experience of our guests,” he said. John GuerreroGeneral Manager of the Holiday Inn Santo Domingo.
This training has not only strengthened their interpersonal and problem-solving skills, but has also encouraged a proactive service culture oriented toward constant improvement.
“It has been an extremely enriching experience. The techniques and strategies shared have provided us with valuable tools to improve our performance and offer a truly memorable service to our guests,” commented one of the participants.
Holiday Inn Santo Domingo continues to demonstrate its commitment to the training and well-being of its staff, recognizing that excellence in service is a key factor for the success and satisfaction of its customers.
