admits slowness in providing solutions to passengers
RR | Bogotá | September 4, 2024
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RELATED TOPICS: Civil Aviation of Venezuela, Bogota, Caracas, Copa, Latam, Marco Antonio Ocando, Panama, Tocumen, Venezuela
Marco Antonio Ocando, Senior Director of Marketing, Corporate Communication and Loyalty at Copa Airlines, said: REPORTUR.co Venezuela is a key market for the airline, and although they have tried to resolve the inconveniences for travelers, the process has been slowed down by the number of requests.
“Venezuela is a key market for us, and we are ready to resume Flights as soon as the authorities allow it. In the meantime, we are committed to reducing the impact on our passengers. Therefore, we have offered options such as date changes and refunds. We know that the process may be slower due to the number of requests, so we appreciate the patience of our travelers,” Ocando told REPORTUR.co.
He also commented that they continue to expand their operations in other regions to connect the Americas in the best possible way. He added that “it is important to clarify that the decision to suspend Flights is not in our hands; it depends on the government authorities of the countries involved. Our intention has always been and continues to be to connect people, since that is our fundamental purpose,” explained the executive.
As reported by REPORTUR.codue to the political situation in Venezuela, the National Institute of Civil Aviation recently announced the extension of the suspension of Flights to and from Panama, the Dominican Republic and Peru until September 30, 2024. The most affected airline is Copa, with 42 weekly Flights, which has stopped operating since July 31. (Venezuela suspends Flights to Panama, the Dominican Republic and Peru for another month).
The measure has affected an average of 100 weekly Flights. Another airline is Latam from Peru. Although it is not one of the most affected, it has had to suspend seven weekly Flights to Venezuela.
